> For the complete documentation index, see [llms.txt](https://docs.cryptoix.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cryptoix.io/contact-and-support-1.md). # Contact and Support We're here to help you get the most out of Cryptoix. If you encounter any issues or have questions, please reach out. ## How to Get Help You can reach our support team through the following channels: * **Support Ticket Portal:** Visit [`cryptoix.io/dashboard/tickets`](https://cryptoix.io/dashboard/tickets) to submit a support request. * **Email Support:** For non-urgent inquiries, you can email us at . ## Information to Include in a Support Request To help us resolve your issue quickly, please provide as much detail as possible. This includes: * **A clear description of the problem:** What happened, and what did you expect to happen? * **Transaction ID(s):** If your issue relates to a specific payment or transaction. * **Invoice ID(s):** If the issue is related to an invoice. * **Payment Link(s):** If applicable. * **Timestamps:** When did the issue occur? Please include the date and time, and your timezone. * **Currency:** Which cryptocurrency or fiat currency was involved? * **Network:** For cryptocurrency transactions, please specify the network (e.g., Bitcoin, Ethereum, Polygon). * **Screenshots:** If possible, include screenshots of the error message or the relevant part of your dashboard. **Please ensure no sensitive information is visible in screenshots.** * **Your Account Email:** The email address associated with your Cryptoix account. **Important Security Notice:** Never share your private keys, seed phrases, full passwords, or full API credentials with our support team. We will never ask for this information. For account or KYC issues, please submit sensitive documents only through the official KYC flow or an approved secure support channel. ## Payment Issue Checklist If you're experiencing problems with payments, please review the following before contacting support: * **Transaction ID:** Do you have the transaction ID from the blockchain explorer? * **Payment Status:** What is the current status of the payment in your Cryptoix dashboard? * **Network Congestion:** Was the network experiencing high traffic at the time of the transaction? * **Correct Address:** Was the correct cryptocurrency address used for the payment? * **Minimum Amount:** Did the payment meet the minimum payment or invoice amount, if applicable? ## Account and KYC Support For issues related to your account, login problems, or Know Your Customer (KYC) verification, please use our \[Official Ticket Portal URL]. When submitting a ticket for account or KYC issues, please include: * Your account email address. * A detailed description of the issue. * Any relevant dates or times. * Screenshots of any error messages (without sensitive personal data). **Security Notice:** Do not send unnecessary sensitive documents through support channels. For KYC verification, please use the designated secure upload process within your account or follow specific instructions provided through official channels. ## Developer Integration Support If you are encountering issues with API integrations, webhooks, or our payment plugins, please first consult our [Developer Documentation](https://cryptoix.io/docs/api). Our developer documentation provides comprehensive guides and reference material for integrating Cryptoix into your systems. For specific API integration questions not covered in the documentation, please submit a support ticket through our \[Official Ticket Portal URL] and select the "Developer Integration" category. Please include: * The specific API endpoint you are using. * The request payload and any relevant headers. * The response you received, including error messages. * The expected behavior. **Security Notice:** Never share your API keys, secret keys, bearer tokens, or other authentication credentials. If you need to reference an API key, provide only a redacted identifier (e.g., the key name or the last 4 characters). ## Security Reports If you believe you have discovered a security vulnerability in Cryptoix, please report it to us immediately. We take security very seriously and appreciate your help in keeping our platform safe. Please send your findings to \[Official Security Email]. Do not disclose any vulnerabilities publicly until we have had a chance to investigate and address them. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.cryptoix.io/contact-and-support-1.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.